Terms & Conditions

Effective Date: 01 October 2024

1. Introduction

Spacious Minds provides psychotherapy and counselling services to support the mental and emotional well-being of our clients. By engaging in our services, clients agree to abide by these terms and conditions.

2. Client Confidentiality and Privacy

  • All client information is stored securely using SPLOSE practice management software, in compliance with the Australian Privacy Act 1988 and other applicable laws.

  • Information disclosed in sessions is confidential and will not be shared without your consent, except where disclosure is required by law (e.g., risk of harm to self or others, court orders).

  • Clients must read and accept Spacious Minds Privacy policy before their first appointment.

3. Appointments and Cancellations

  • Appointments can be scheduled through our website(www.spaciousminds.com.au/bookings), email, or phone.

  • A minimum of 48 hours’ notice is required for cancellation or rescheduling of appointments. Cancellations with less than 48 hours’ notice may incur a fee of 50% of the session rate.

4. Fees and Payment

  • Fees for sessions are paid on location at Spacious Minds, generally after your appointment. Payments can be made via EFT bank transfer, or in person as cash or EFTPOS.

  • Payment is due at the time of each session unless otherwise arranged. Receipts are provided for all payments, and sessions not paid for may not proceed.

5. Code of Conduct

  • Clients are expected to attend sessions free from the influence of drugs or alcohol.

  • We maintain a respectful and safe environment for all. Any form of harassment or disrespect towards staff will not be tolerated and may lead to termination of services.

6. Client Rights and Responsibilities

  • Clients have the right to ask questions, request clarification, and stop a session at any time.

  • It is the client's responsibility to participate actively in their sessions and communicate openly with the therapist.

7. Limitation of Services

  • Spacious Minds does not provide crisis services. If you are in crisis or require immediate assistance, please contact emergency services or call a crisis hotline.

  • Therapy outcomes are variable and may depend on several factors, including client engagement and external influences.

8. Termination of Services

  • Clients may discontinue services at any time. Spacious Minds reserves the right to terminate services if the client fails to comply with these terms or if it is deemed that our services are no longer beneficial.

9. Agreement to Terms

By participating in our services, clients acknowledge they have read, understood, and agree to these terms and conditions.